conflict management 23

cb

Interpersonal Communication

CONFLICT MANAGEMENT

INSTRUCTIONS:

1. YOU MUST SUBMIT YOUR RESPONSES ON THE SAME FORMS. DO NOT CREATE YOUR OWN FORMS AND RESPOND.

2. UPLOAD ONE DOCUMENT WITH ALL THREE FORMS.

2. LABEL EACH ASSIGNMENT AS: 1. PART ONE: CONFLICT MANAGEMENT 2. PART TWO: ASSESSISING YOUR PERSOANL CONFLICT STYLE 3. PART THREE: WIN-WIN PROBLEM SOLVING

conflict management: PART ONE

PART A: 25pts
GOAL:

To provide the student with more information about the patterns of his or her defensive behaviors.

Objectives

To help students practice separating behaviors from the interpretations they give to them.

To help students practice being provisional about their interpretations of others’ behaviors.

Style of Presentation
  • Group Activity for Face-Face Class
  • Individual Activity for Online Class
  • Individual Activity for Hybrid Class: Due at 3rd Face-Face Meeting

How to submit this assignment?

This assignment must be submitted in a Summary format. The standard for these papers is college-level writing. If you respond to questions in a numerical order, such as 1. 2, your paper will be returned to you, ungraded.

Activity One
Think of a conflict that you have engaged in (or are currently in). Think about how you have behaved in (or are behaving) as you try to managed this conflict.
Discussion Questions
  • How difficult is it to separate your observation of your behavior from your interpretation of it?
  • Is it easier now than it was earlier in the class?
  • Why is it important to be tentative and provisional about your interpretations?
PART B:
Name the Feeling
Objectives

To encourage students to recognize the feelings they may experience in the listed circumstances.

To evaluate the effect on the message based on expressing the feeling or not expressing the feeling.

Discussion Questions
  • How difficult was it to come up with words to label the feelings you might experience in these situations?
  • What would be the impact of each message, if feelings weren’t expressed?
  • What barriers prevent clear expressions of feelings?
  • What suggestions do you have about how to overcome these barriers?
  • Are there any situations in which feelings shouldn’t be expressed? Explain.
  • What can we do to find out what others are feeling?

Assessing Your PERSONAL Conflict Style: PART TWO

Instructions

Describe two conflicts that you have been in and that did not have a successful resolution for you. Identify your conflict style in each and then describe what you could have done differently in this conflict.25pts each** 26

Conflict 1 Description: 5pts

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

Conflict Style: 3pts: ____________________________________________________________

What you would have done differently? 5pts

____________________________________________________________________________

____________________________________________________________________________

Conflict 2 Description: 5pts

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

Conflict Style: 3pt: ____________________________________________________________

What you would have done differently? 5pts

____________________________________________________________________________

____________________________________________________________________________

ASSESSING YOUR WIN–WIN APPROACH TO PROBLEM SOLVING: PART 3

Learning Objectives

  • Identify the relational conflict styles, patterns of behavior, and conflict rituals that define a given relationship.
  • Demonstrate how you could use the win-win approach in a given conflict.
  • Assess the effectiveness and appropriateness of using the win-win approach.

Instructions

1.Follow the instructions below as a guide to dealing with an interpersonal conflict facing you now or one that you have faced recently.

2.After completing the win-win steps, record your conclusions in the space provided

3. Worth 25Pts

.

Step 1: Identify your unmet needs (i.e., the situation, the person(s) involved, the history, etc.). 1pt

__________________________________________________________________________________

__________________________________________________________________________________

Step 2: Make a date. (Choose a time and place that will make it easiest for both parties to work constructively on the issue.) 1pt

__________________________________________________________________________________

Step 3: Describe your problem and needs (behavior, interpretation, feeling, consequence, intention). Avoid proposing specific means or solutions at this point. 1pt

__________________________________________________________________________________

__________________________________________________________________________________

Step 3A: Ask your partner to show that s/he understands you (paraphrase or perception-check). 1pt

__________________________________________________________________________________

__________________________________________________________________________________

Step 3B: Solicit your partner’s point of view/clear message (behavior, interpretation, feeling, consequence, intention). 1pt

__________________________________________________________________________________

__________________________________________________________________________________

Step 4: Clarify your partner’s point of view (paraphrase or perception-check as necessary). 1pts

__________________________________________________________________________________

__________________________________________________________________________________

Step 5: Negotiate a solution. 1pt

a.Restate the needs of both parties (what both have in common).

_____________________________________________________________________________

_____________________________________________________________________________

b.Work together to generate at least 5 possible solutions that might satisfy these needs. Don’t criticize any suggestions here! 5pts

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

c. Evaluate the solutions you just listed, considering the advantages and problems of each. 1pt per solution under consideration, up to 5pts. If you think of any new solutions, record them above.

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

d.Decide on the best solution, listing it here. 1pt

_____________________________________________________________________________

Step 6: Follow up the solution.Set a trial period, and then plan to meet with your partner and see if your agreement is satisfying both your needs. If not, return to step 3 and use this procedure to refine your solution. 1 pt.

__________________________________________________________________________________

__________________________________________________________________________________

Conclusions: 10pts

Based on the above assessment, please answer the following questions in an essay format. No more than 1.5 pages. Attach the Grading Rubric to your assignment.

1.In what ways is this procedure similar to or different from the way in which you usually deal with interpersonal conflicts?

  • Was the outcome of your problem-solving session different from what it might have been if you had communicated in your usual style? How?

3.In what ways can you use the no-lose methods in your interpersonal conflicts? With whom? On what issues? What kinds of behaviors will be especially important?

4.What concerns or hesitations do you have about using the win-win approach?Why?