Management of health programs Discussion 2

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According to McLaughlin and Olson
(2012), “a key component of effective operations is the ability to move
strategy to action” (pg. 13). Once a health care organization has a
strategy, it is then necessary to select the accurate assessment tool to
implement the strategy. Balance scorecards, strategy maps, and
dashboards are three organizational assessment tools that are used
frequently to move a strategy into action.

  1. Read the article, The balanced scorecard, strategy maps and dashboards: Why are they different? at the following link:
  2. Identify two (2) issues from the list of top issues confronting
    hospitals in 2016 published by the America College of Healthcare
    Executives (
  3. Then choose one (1) tool (balanced scorecard, strategy maps, or
    dashboards) per selected issue and discuss (from a health care manager
    perspective) how you would use that tool to minimize the selected issue.

McLaughlin, D. B., & Olson, J. R. (2012). Healthcare operations management (2nd ed.). Chicago, IL: Health Administration Press.
Expectations: 1 page, 3 cited sources from required reading.

Required Reading

American College of Healthcare Executives. (2016). Top issues confronting hospitals in 2016. Retrieved from

Cokins, G. (2013). The balanced scorecard, strategy maps and dashboards: Why are they different? Retrieved from

Health Research & Educational Trust. (2014). Building a leadership team for the health care organization of the future. Retrieved from

Griner, P. (2017). Case study: On being transparent. Retrieved from

Nagy, J. (2016). Section 1. Organizational structure: An overview. Retrieved from


Bayliss, J., Chin, G. & Pfingsten, M. (2016). Types of traditional organizational designs: Simple, functional & divisional designs. Retrieved from

Optional Reading

Kash, B. A., Spaulding, A., Johnson, C. E., & Gamm, L. (2013).
Success factors for strategic change initiatives: a qualitative study of
healthcare administrators’ perspectives. Journal of Healthcare Management, 59(1), 65-81. doi: 10.1097/HMR.0b013e318276faf8

Schyve, P.M. (2009). Leadership in healthcare organizations: A guide to joint commission leadership standards. Retrieved from

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