Week 10 – Recovery of a Lost Customer Exercise Essay: Recovering a Lost Customer As a student, you are a customer of Henry Ford Community College. In the tenth week of your Customer Service class

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Week 10 – Recovery of a Lost Customer Exercise

Essay:  Recovering a Lost Customer

As a student, you are a customer of Henry Ford Community College.  In the tenth week of your Customer Service class you notice a significant decrease in student class participation.  It seems that 50% of your class has defected from the course.

Use the four steps in Recovery of a Lost Customer to try to retain a fellow student to continue to participate in your class.  Discuss the four steps using a dialog.

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