Week 10 – Recovery of a Lost Customer Exercise
Essay: Recovering a Lost Customer
As a student, you are a customer of Henry Ford Community College. In the tenth week of your Customer Service class you notice a significant decrease in student class participation. It seems that 50% of your class has defected from the course.
Use the four steps in Recovery of a Lost Customer to try to retain a fellow student to continue to participate in your class. Discuss the four steps using a dialog.